Happy Bad Delft, the sequel of the sequel

So. It is Friday and our stuff is supposed to be delivered. By stuff I mean:

1 Washbasin
1 drawer combination closet for underneath the washbasin

Despite the fact that these imbeciles from HappyBad hadn't called back when they were supposed to or kept their part of ANY agreement so far, we were trying to stay positive that the stuff will get delivered. Positive thinking, you know.

So, the things were supposed to be delivered between 8 and 9 in the morning. The nice delivery truck man arrived at just before 9, delivered the bits and headed on to his next adventure further down into the south (he was from up north and spoke with a very thick accent..even I heard that)

The boyfriend had decided to work from home that day so we could have a look and potentially start hanging up the magic.

He started measuring, checking, worrying, rechecking and then finally realizing: we need a big, HUGE, drill and patience.

AND:

A different washbasin.

The amazing people at HappyBad in Delf had sent us surprisesurprise the wrong washbasin. It lacked the hole to put the faucet in. At that point, I was just laughing cause clearly, there's nothing else I could do without having my head explode in sheer disbelieve.

It was, however, the slightly mad laugh you hear in old movies about mental asylumns. I had an appointment in the afternoon, so I had to leave my poor lovey at home, dealing with it without the powers of Arnolda.

He called Villeroy&Boch to make 100% sure that there is no way to put a hole into this washbasin without breaking it.

"erm, we only do these washbasins on special order, it takes about 9 month to get one, sir"

Well, they came pretty close to the timeframe we're looking at, yet we didn't order that one.

shocker

Yes, that is totally unexpected and doesn't fit into the so far perfect customer service we've experienced.

The boyfriend called the HappyBad people, and first OF COURSE, noone answered. Finally he got Douche A (aka Jerry) on the line who said: oh, I have one of those here, let me drop it off at your house later today.

Erm. You have one of these washbasins 'standing around'? A showroom model?

No no, it's just standing here.

OK, is there any point in actually pointing out to them that as it was just 'standing around' they could have given it us WAY EARLIER?

No, there isn't, so just don't bother wasting energy and breath.

By the time I was back from town the guy was about to deliver the new washbasin - without a box. So, let's check again - which manufacturer actually delivers a washbasin without a box around it? hmmm....

Anyways. I'm still amazed at the lack of professionalism and can't wait to write the letter to trading standards and the yellow press here in the Netherlands and the Ombudsman and whoever feels like reading it.

Oh man. *sigh*

Anyways, the boyfriend hung it up today and it looks really nice. Could have looked nice for 2 months already...